Support

Welcome to the Glossword.biz Support area.

If you have problems using the software, consult with online knowledge base:

Questions - a common questions and answers. The best way to start.
Problems - issue tracker, it is open for submitting "bugs" and unexpected behaviors.
Feature requests - the place for ideas or features you'd like to have or to share.
Articles - contains documentation, how-to guides that will help you learn more about Glossword.

Questions

Do you intend to release a version for Joomla! 2.5? (4) • José Marcos • September 21, 2012

Are there any APIs to interact with the database? I wanted to programmatically add new terms and fetch available translations based on the term… (1) • larruda • August 25, 2010

How to update from 1.8.11 to 1.9.3? You may export dictionaries from 1.8.11 and import them to 1.9.3. Glossword 1.9 is component for Joomla,… • DmitrySh • August 25, 2010

Glossword Themes: Here it is said http://code.google.com/p/glossword/downloads/list that one should put the Theme-directories here: "Unpacked… (2) • desputin • August 21, 2010

Hello there, I am new to your software and want to create a dictionary with following columns: English Word, Baluchi Word, Phrase Please advice… (1) • zahidaraeesi • August 16, 2010

Problems

Search does not support character ð. When I search in my dictionary, using lower-case ð returns no results even though many entries contain this… • DmitrySh • November 7, 2021

I have switched to another service provider which has newer PHP. I get this error: Deprecated: Function split() is deprecated in /xxx/lib/class.html.php… (1) • DmitrySh • December 24, 2012

"Error selecting database table gw_dict_example" • DmitrySh • September 30, 2012

When editing terms in an unpublished dictionary the link to view term is still active. • DmitrySh • August 5, 2012

The link "History of changes" from admin search results page may lead to a non-existent term. • DmitrySh • August 4, 2012

Feature requests

Compatibility with PHP 8 #kb-1q • DmitrySh • October 25, 2021

Compatibility with PHP 7 #kb-1r • DmitrySh • October 25, 2021

Google, Yandex etc. compatible XML sitemap for dictionary index pages, custom pages and the individual term pages (This is a less important request,… (1) • DmitrySh • October 25, 2021

Virtual keyboard works ok in the main dictionary, but I want to show it on the index page and on the search results page — via e-mail (2) • DmitrySh • September 2, 2012

How about if I want to add the link of "Suggest a term" on the not found search page? The term which are not found in the search result maybe… (2) • DmitrySh • June 21, 2012

Articles

How to add a picture on page with term? Glossword 1.8 operates with terms and definitions written in HTML-code. So to insert an image, just place… • DmitrySh • August 23, 2010

Dictionary XML Specification. Abstract. This document presents a specification for an XML-file format to be used in Glossword dictionaries. The… • DmitrySh • August 23, 2010

Introduction to custom pages. What is custom page? "Custom page" feature allows administrator to create and modify new pages for Glossword, in… • DmitrySh • August 23, 2010

How to remove duplicate terms? Follow Service → Maintenance → Remove duplicate terms. Duplicate records. Maintenance task "Remove duplicate… • DmitrySh • June 15, 2010

How to add a lot of terms at once? The way to add a lot of terms is to use Import. Follow Exchange → Import → Terms. Recommended number of terms… • DmitrySh • June 9, 2010

Additional services

Service	Price
Updating to the current version (from 1.9.x to 1.9.3) The customer should provide a temporary access to FTP and to database if necessary.	50 Euros
Technical support by e-mail. The customer should provide a temporary access to FTP and to database if necessary.	50 Euros / month
Glossword commercial license with copyright removal (1.9.3), single site. A legal way to remove Powered by Glossword notice.	100 Euros
Changing the functionality, adding more features. The developer reserves the rights to include the functionality into future Glossword versions.	from 100 Euros
Porting Glossword to a CMS The developer reserves the rights to include the functionality into future Glossword versions.	1000 Euros, 1-2 months
Creation of dictionaries using material provided by the customer. Online and printable versions are possible.	depends on terms of reference